Frequently Asked Questions

and customer care

PRODUCT CARE

Our artisanal wearable art pieces are handcrafted with the highest quality standards. To maintain their beauty:

Put on jewelry last when getting dressed
Store in the provided protective box when not wearing
Avoid contact with liquids, lotions, perfumes, and perspiration
Handle with care to preserve the organic materials

CUSTOM ORDERS & VARIATIONS

Custom orders are available for bridal pieces and clip-on conversions. Please note:

Additional fees apply only for custom samples – we celebrate originality and keep our custom design prices consistent with our regular collection
All custom orders are non-refundable
Contact us to discuss your specific requirements

ORDERS & SHIPPING

Made to order- processing time: 7-10 business days
Complimentary standard shipping included
Expedited shipping available for an additional fee
Tracking information provided upon shipment
Sales tax applies only to Georgia orders

RETURNS & EXCHANGES

Accepted within 14 days of purchase
Items must be unworn and in original condition with packaging
Return shipping label provided via email
Refund issued minus shipping and handling fees
Exchange requests welcome within 14 days

REPAIRS

Your satisfaction is absolutely a priority for us. Please consider the preserved  organic’s natural delicateness is surprisingly resilient yet scale loss or natural patina may occur. 

For repairs:

Each piece’s repairability depends on material availability
Our team will assess repair possibilities
Shipping label provided for repair items
Protective packaging required when sending items
Repair fees may apply for labor and materials

PACKAGING

Each piece comes beautifully presented in:

Signature Hillary Jackson protective box
Elegant tissue paper wrapping
Complimentary gift note available upon request at checkout

CONTACT US

Email: hello@hillaryjacksondesigns.com for:

Order status inquiries
Custom order requests
Additional questions
Repair assessments
Special shipping needs