Frequently Asked Questions

Frequently asked questions and customer care

Frequently Asked Questions

PRODUCT CARE

Our wearable art is handcrafted using preserved natural materials and finished with exceptional care. To maintain the beauty and longevity of your jewelry:

  • Put jewelry on last when getting dressed

  • Store pieces in the provided protective box when not wearing

  • Avoid contact with water, lotions, perfumes, and perspiration

  • Handle gently to preserve delicate organic elements

Proper care ensures your jewelry remains beautiful for years to come.

MATERIAL & AUTHENTICITY

Are your pieces made with real butterfly wings and flowers?
Yes. Hillary Jackson Designs uses genuine preserved butterfly wings and real botanical elements. No synthetic replicas or printed substitutes are used.

Will my piece look exactly like the photos?
Each butterfly wing and flower is naturally unique. Your piece will be similar in spirit, color palette, and composition, but no two designs are ever identical.

DURABILITY AND WEAR

How durable is jewelry made with preserved organic materials?
Our preservation process transforms delicate natural materials into heirloom-quality wearable art. With proper care, pieces are designed to be worn and enjoyed for years. As with all fine jewelry made from organic materials, gentle handling helps ensure longevity.

Can organic materials change over time?
Yes, subtle, natural changes may occur over time. Butterfly wings may experience minimal scale movement, and flowers may develop gentle patina or softening of color. These are natural characteristics of real preserved materials, not defects.

CUSTOM ORDERS & VARIATIONS

Custom orders are available for select designs, including bridal pieces and clip-on conversions.

Please note:

  • Custom sample requests may require additional fees

  • Custom design pricing remains consistent with our regular collection

  • All custom orders are final sale and non-refundable

For custom inquiries, please contact us to discuss your needs.

ORDERS & SHIPPING

  • All pieces are made to order

  • Processing time: 7–10 business days

  • Complimentary standard shipping included

  • Expedited shipping available for an additional fee

  • Tracking information provided once your order ships

  • Sales tax applies to Georgia orders only

RETURNS & EXCHANGES

  • Returns accepted within 14 days of delivery

  • Items must be unworn and returned in original condition and packaging

  • A return shipping label will be provided via email

  • Refunds issued minus shipping and handling fees

  • Exchanges are welcome within 14 days

REPAIRS

Preserved organic materials are delicate yet surprisingly resilient. Natural patina or subtle changes may occur over time.

For repairs:

  • Repair eligibility depends on material availability.

  • Each piece is individually assessed by our team.

  • A shipping label will be provided for approved repairs.

  • Protective packaging is required.

  • Repair fees may apply for labor and materials.

PACKAGING

Each piece arrives beautifully presented in:

  • A signature Hillary Jackson protective box.

  • Elegant tissue paper wrapping.

  • Complimentary gift note available upon request at checkout.

PERFECT PRESERVATION PROMISE

Hillary Jackson Designs creates wearable art using authentic preserved organic materials, not manufactured or synthetic replicas.

What Makes Each Piece Unique

  • Every butterfly wing has a naturally occurring pattern

  • Flower petals retain the original shape, color, and texture of their bloom

  • Natural variations in size, texture, and tone are features, not flaws

Our Promise to You

With proper care, your preserved organic, heirloom-quality jewelry is designed to last.
If, within six months of purchase, your piece shows signs of preservation-related issues (excluding normal organic aging), we will offer a one-time complimentary organic replacement.

Care instructions are included with every piece.

CONTACT US

Email: hello@hillaryjacksondesigns.com for:

  • Order status inquiries
  • Custom order requests
  • Additional questions
  • Repair assessments
  • Special shipping needs

Still Have Questions?

If our frequently asked questions did not fully answer any and all questions you may have please feel free to reach out to us and we’ll be happy to assist you and answer any additional questions you may have.

From Boutique to Bespoke

Artisan Production

As a small business, we cherish the charm and personal connection our size affords. Each design is a carefully curated expression of artistry, never mass-produced. Our artisan production at a micro-scale guarantees that every piece of wearable art is crafted with exceptional quality, uniqueness, and beauty.

Made-to-Order

With our made-to-order approach, every piece is carefully crafted just for you. Whether you envision a custom-designed statement piece or a timeless classic, our personalized, hands-on process guarantees your jewelry is as unique and special as you are.

Proudly Female-Owned

Hillary Jackson Designs is a proud testament to the vision and creativity of a female-owned and operated business. Each piece is thoughtfully handcrafted and made to order, offering a truly one-of-a-kind design created with care, just for you.

Elevate Your Style with Pieces that are Genuine, Elegant, Stunning, Memorable